At National Bank of New York City, our mission is to meet the desires
of our customers. As financial services
professionals entrusted with sensitive financial information, we respect the privacy of
our customers and are committed to treating customer information responsibly. Our Customer Information Privacy Principles serve
as standards for all National Bank of New York City employees for collection, use,
retention and security of individual customer information.
We recognize your right to privacy at National Bank of New York City.
We recognize that you have a right to expect your personal financial information to remain
private and secure. We will maintain
standards to ensure that your information is private and secure at all times.
We collect, retain, and use information about you only when we
reasonably believe that it will help administer our business or provide products, services
and other opportunities to you. We collect
and retain information about you only for specific business purposes and we will
tell you why we are collecting and retaining it upon your request. We use information to protect and administer your
records, accounts and funds; to comply with certain laws and regulations; to help us
design or improve our products and services; and to understand your financial needs so
that we can provide you with quality products and superior service.
We continually strive to maintain complete and accurate information
about you and your accounts. Should you ever
believe that our records contain inaccurate or incomplete information about you, please
notify us. We will investigate your concerns
and correct any inaccuracies.
Each National Bank of New York City employee is required to follow
our Companys Code of Conduct, which states that all customer information
is considered private and privileged and is to be used solely for the purpose of providing
you with the finest service available.
National Bank of New York City is committed to the security of your
financial and personal information. All of
our operational and data processing systems are in a secure environment that protects your
account information from being accessed by third parties.
We maintain and grant access to customer information only in accordance with our
internal security standards.
We do not reveal specific information about your accounts or other
personally identifiable data to parties outside our bank unless: 1) you request or authorize it; 2) the information
is provided to help complete a transaction initiated by you; 3) the information is
provided to a reputable credit bureau or similar information reporting agency; or 4) the
disclosure otherwise is lawfully permitted or required.
We do not provide account or personal information to any companies for the purpose
of independent telemarketing or direct mail marketing of any non-financial products or
services of those companies.
When the bank conducts business with third parties, it requires its
vendors and suppliers to maintain similar standards of conduct regarding the privacy of
personally identifiable customer information provided to them.
National Bank of New York City recognizes and respects the privacy
expectations of our customers. We want our
customers to understand our commitment to privacy in our use of customer information. As a result of our commitment, we have developed
these Privacy Principles which are made readily available to our customers. Customers who have questions about these Privacy
Principles or have a question about the privacy of their customer information should call
National Bank of New York City at 718-358-4400 or e-mail us at CustomerSupport @nbnyc.com. When you visit our web site and choose to send us
an e-mail message, we may retain the content of the e-mail, your e-mail address, and our
response. These e-mails may include such
questions as where you live, your e-mail address and your interest in receiving e-mail
from National Bank of New York City on new products and services. We collect this information so that we can
determine what kinds of products and services are of most interest to you.