Dear Valued Customer
National Bank of
New York City
would like you to be aware of a telephone and/or e-mail scam that is very
popular during this time of economic crisis.
Someone will contact you claiming to be your bank and tell you there is
something wrong with your account and you are requested to close it as soon as
possible. It order to validate the
call, the caller asks you to enter some of your personal financial information
into the phone keypad (or in a return e-mail).
The requested information could be your Social Security number or your
account number at the bank. These
calls usually occur after normal banking hours and sound very urgent and
official. In some cases, the actual
bank number appears in the caller identification display.
This scam is known as “phishing” and the ability to make their phone
number appear as the bank’s number is called “spoofing”.
No bank will contact you requesting your personal information or
passwords unsolicited. If you
receive a call or an e-mail do not reply or enter any information at all
no matter how official or real the message appears to be.
Contact the bank using a telephone number that you already have and tell
them what happened. Do not use the
reply button or the telephone number that might appear in the e-mail.
Do not use the redial feature on the phone or call the number that
appears in the display (unless the number in the display is one you are positive
is the actual number of the bank).
We at National Bank of
New York City
do not contract for anyone to call you, unsolicited, after hours.
If our employees have to call you for any reason, they should already
have all the account information they need before the call and should not have
to ask you for your information. These
telephone calls would only take place between the hours of 8:30 A.M. and 5:00
P.M. We are proud of our personal
service and work hard to protect our customer’s information.
National Bank of
New York City
